AI Driven Solutions
for Exceptional Customer Experiences
Delivering intelligent, data-driven solutions that transform how customers engage and interact with your brand
Engage Customers for Faster Conversions
Customer expectations are evolving at an unprecedented pace, demanding seamless interactions, personalized experiences, and instant resolutions. Digitide is at the forefront of this transformation, with Pulse.ai – our advanced AI-powered CXaaS platform.
Pulse.ai blends the power of GenAI and Agentic AI to go beyond traditional automation, streamlining repetitive tasks while maintaining a human touch. With real-time insights, predictive routing, and advanced workforce tools, we drive efficiency, minimize errors, and elevate productivity. The result? Exceptional customer experiences that foster loyalty and fuel business growth.
Overcoming Today’s Biggest Challenges
Inconsistent Omnichannel Experiences
Fragmented Customer Data Management
Over-Reliance on Manual Processes
Inadequate Personalization Capabilities
Failure to Meet Rising Customer Expectations
AI-Powered Customer Interactions with Pulse.ai
Elevate Experiences, Across Every Interaction
- Automation & AI – Simplify Processes, Boost Efficiency: Give your operations a smooth encapsulation of API with our intelligent platforms like Q-Nudge. Driven by RPA and Bots, handle repetitive tasks with precision and speed.
- Omnichannel Engagement – Meet Customers Where They Are: Your customers expect flexibility. Our Conversational AI and predictive routing solutions deliver it through multiple channels. We ensure consistent, high-quality interactions, reducing wait times and keeping satisfaction at its peak.
- Analytics – Turn Insights into Action: Data shouldn’t just sit there — it should drive growth, retention, and smarter decision-making. We mine customer intent, analyze sentiment, and predict the next steps with BI reporting and advanced analytics.
- Self-Service – Empower Customers, Anytime, Anywhere: Let your customers help themselves with our AI-driven self-service and voice-enabled interfaces. Powered by Conversational AI, it’s fast and intuitive, keeping the control all in one place.
- Personalization – Build Loyalty, One Interaction at a Time: Create meaning connections with tailored experiences, multiple languages and proactive messaging using predictive analytics and AI insights. From next-best-offer recommendations to loyalty programs, we help you build relationships that last.
- Agent Enablement – Equip Teams to Excel: Empower your agents with AI-enhanced training, intelligent knowledge management, and gamified performance tools. Our WFH contact center platforms keep your teams productive and engaged.
Our CX Capabilities
- Inbound & Outbound Customer Service: Manage customer interactions across voice and digital channels for support, sales, and engagement.
- Customer Satisfaction Surveys (NPS): Gather and analyze customer feedback to measure satisfaction and improve service.
- Chat and Email Support: Provide real-time and asynchronous customer support through chat and email.
- Escalation Management (All Levels): Handle customer issues at every escalation level to ensure swift resolution.
- Call Quality Monitoring: Monitor and assess calls to maintain service standards and enhance agent performance.
CX Transformation Framework
Digitide for CX Excellence
10K+
Dedicated Experts
30+
Top Clientele
85%
Consistent CSAT above Industry Benchmark
60%
Above NPS Consistent across Clientele
$43Mn+
Revenue Generated per Month
12Mn+
Customer Interactions per Month
Our Technology Ecosystem
We work with trusted partners to deliver tailored solutions that meet our clients’ needs. By combining global reach with local expertise, we accelerate scale, speed, and impact.
Shaping Success
Insights and Real-world Stories
Streamlining Voice Operations with AI: 50% Time Savings and $200K Annual Cost Reduction
Boost Patient Engagement: Managing 63K+ Monthly Leads with Real-Time Tracking and Multilingual Support
67% YoY Revenue Growth: Boosting Real Estate Conversions through Digital Engagements
95% NPS Achieved: Upgrading CX with Unified Customer Engagement Platform
Achieving Sales Excellence: 99.8% Quality Scores Through Performance Optimization
23% Reduction in NVA* Hold time: Developing a Responsive Customer Service with Integrated Solutions
95% Accuracy in Dispute Resolution: Incorporating Smart Fraud Prevention and Chargeback Management
Flawless Seasonal Call Management: Analytics Improves CSAT and Resolution Rates
Transforming Fintech Operations: The Success of a Captive Contact Center Partnership
2.3 Mn USD in Monthly Business Volume: Accelerating Real Estate Conversions Across Hybrid Channels
Driving 100% Loan Disbursement: Optimizing Processes with Seamless API Integration
20% CX Enhancement Redesigning Customer Engagement with AI-Powered Multilingual Chatbots
Enhancing Patient Experience: Delivering 97%+ Quality scores with tailored solutions
Redesigning Customer Experience How Agent 3.0 Automation Boosted Performance & Productivity
