AI-Driven Support for Seamless
Customer Interactions
AI That Listens, Learns &
Enhances Every Interaction
Customer care isn’t just about answering questions – it’s about showing your customers you care. At Digitide, we help you turn simple support calls into moments that build trust and loyalty.
Solving Your Business Challenges A Holistic Approach
High Volume Interactions
Service Quality Consistency
Meeting Customer Expectations
Escalation Delays
Data-Driven Decisions
Omni channel Integration
Scalability & Adaptability
Ready to Make
Unforgettable Customer Experiences a Reality?
CX Solutions That Truly Work
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Inbound & Outbound CX
Manage customer interactions across voice and digital channels for support, sales, and engagement. -
Chat and Email Support
Provide real-time and asynchronous customer support through chat and email. -
Customer Satisfaction Surveys/ NPS
Gather and analyze customer feedback to measure satisfaction and improve service. -
Escalation Management (All Levels)
Handle customer issues at every escalation level to ensure swift resolution. -
Call Quality Monitoring
Monitor and assess calls to maintain service standards and enhance agent performance. -
AI and Deep-Tech Led Digital Transformation Solutions
Empowering customer service with AI solutions to enhance efficiency, accuracy, and customer satisfaction.
50%
Optimized Efforts
0%
Production Defects
20 - 30%
Annual Cost Savings
Up to 98%
Schedule Adherence
Our Custom Suite of Technology Levers
Unforgettable customer experiences are defined by frictionless conversations. As the leader among the Call Center Outsourcing Companies, we put your customers first and deliver smart solutions with over 25 in-house tools developed by our expert team.
Transform your business now
Meet Interax™
Our suite of technology drivers that make unforgettable experiences a reality.
- CLM+: Customer Interaction Manager that includes Custom calling Application, Third Party API Integration, SMS/Email Campaigner, Call-back Manager, and Reports Manager
- TRANS+: Data Transformation Manager that includes RPA, OCR/ICR, and Random Validations
- INSIGHTS+: Output/Reports Manager that includes Realtime Web-Reporting, Automated Daily Reports, Trend Analyser, and Drill Down, Drill Through Reporting
- DIAL+: Input File Manager that includes Campaign Manager, Scrub/DNC Manager, Automated File processing & Encryption / Decryptions, and Data Allocation Portals
Why Us?
- Quicker Resolutions: Solve issues quickly to achieve higher efficiency
- Exceptional CSAT: Omni channel support to achieve up to 90% customer CSAT score
- Equipped for Success: Tools and insights that support up to a 35% increase in conversions
- Improving Every Interaction: Actionable insights that ensure a 60% reduction in bounce rate
Our Technology Ecosystem
We work with trusted partners to deliver tailored solutions that meet our clients’ needs. By combining global reach with local expertise, we accelerate scale, speed, and impact.
