Enabling Efficiency, Enhancing Experience and Growing Revenue

Built for Your Goals, Tailored for Your Business

Gen AI is a catalyst that businesses need today to thrive in an era defined by speed, agility, and seamless experience.

Digital BPaaS bring this vision to life through a powerful blend of AI, hyper-automation, and integrated digital platforms. Our advanced ecosystem featuring RPA bots, API-driven CRM systems, and Omnichannel engagement tools transforms customer and employee journeys alike. With industry-specific frameworks and certified expertise, we harness multimodal analytics, data augmentation, and natural language generation to drive efficiency, and accelerate revenue growth, empowering businesses with speed, control, and proactive engagement to lead in the dynamic digital landscape.

Critical Challenges of Digital Disconnections

Fragmented customer and employee experience

Slow and inefficient operations

Lack of data-driven insights

Scalability and flexibility constraints

Inconsistent service quality

High operational costs

Take the Digital Leap with BPaaS
Let’s Talk!

Innovating Operations with Digital Precision

Store ConneQt I RPAConneQt I DigiColleQt I LoanConneQt I Q-Converse I Sales ConneQt I CRMConneQt I Conneqt Marcomm

Digital CX – Seamless & Satisfying: Gain seamless omni-channel experience by blending digital channels and human touch, powered by conversational AI, intelligent automation, unified customer profiles, and real-time analytics for enhanced CSAT, NPS, and cost efficiency.
Digital BO – Streamlined & Intelligent: Transform back-office operations with intelligent workflow management, automated data processing, RPA ConneQt, and enhanced visibility—driving faster cycle times, cost savings, and superior employee experience.
Digital ColleQt – Collect Smarter & Faster: Modernize collections with an omni-channel command center, blending digital payments, advanced analytics, automated workflows, and real-time field force automation. Boost coverage, minimize NPAs, and deliver agile, efficient customer service.
VSO + Mkt Ops – Accelerate & Convert: Empower sales and marketing operations with an automation-first orchestration engine, AI-driven lead generation, enriched nurturing, and data-powered insights—ensuring faster acquisition journeys and elevated cost optimization.
Conneqt Lite – Standardize & Save: Reorganize operations with a cost-effective digital platform offering essential omni-channel integration, real-time reporting, and stringent governance—ensuring optimized delivery with flexible pricing and diverse location support.
Conneqt Plus – Automate & Excel: Augment operational precision with a premium digital platform with CRM integration and speech analytics—delivering superior customer experience, scalability, and data-driven governance.
Digital Command Center – Centralize & Optimize: Unify operations with a premium command center offering hybrid workforce monitoring, intelligent insights, and centralized collaboration—boosting productivity, compliance, and remote workforce efficiency.
Q-Tools – Assist, Collaborate & Perform: Maximize performance with a productivity suite including virtual agent assistants, collaboration platforms, desktop analytics, and real-time coaching—driving enhanced agent performance and data-driven decision-making.

Your Digitide Advantage

100%

Reconciliation

0

Financial Losses

97%+

CSAT Score Delivered

95%+

Faster Resolution

3x

Cost Saving

97%+

Quality Score Delivered

Why Us?

Best in class Domain Expertise in BFSI, Retail, eCommerce, Auto MFG, and Logistics
Cross skilled pool of Low-code architects and leads
AI powered Cognitive Automation best practices for implementation
Expertise in Low-code migration and upgrades
Reusable assets, Framework and Agile methodologies
Extensive experience inprocess discovery/mapping
Process consulting and Digital Platform CoE services

Our Technology Ecosystem

We work with trusted partners to deliver tailored solutions that meet our clients’ needs. By combining global reach with local expertise, we accelerate scale, speed, and impact.